Privacy Policy

1. Information We Collect

When you place an order on Dessertecia, we collect the information you provide directly:

• Full name — so we know who to address
• Phone number — so we can reach you about your order
• Delivery address (house, road, block, thana, area) — so we know where to deliver
• Order details — what you ordered, when, and how you'd like it customised

We do not collect payment card numbers, bank details, or any financial information. All payments are handled cash-on-delivery or via third-party mobile financial services (bKash, Nagad, Rocket) directly between you and the payment provider.

2. How We Use Your Information

We use your information solely to:

• Process, prepare, and deliver your order
• Contact you if we need to confirm or adjust your delivery
• Provide order tracking via your unique tracking ID
• Improve our products and service based on order patterns

We do not use your information for marketing emails, newsletters, or promotional calls. We do not sell, rent, or share your information with third parties.

3. Data Storage & Security

Order records are stored securely in our database. We retain order information for record-keeping and legal compliance. You may request deletion of your personal data at any time by contacting us.

4. Cookies

We use a minimal cookie to remember your theme preference (light/dark mode). No tracking cookies, analytics cookies, or third-party advertising cookies are used.

5. Third-Party Services

Our WhatsApp button opens a chat via wa.me — WhatsApp's own platform. Your conversation with us on WhatsApp is subject to WhatsApp's privacy policy. We ourselves do not share your information with WhatsApp or Meta.

6. Contact

If you have questions about this policy or wish to request data deletion, reach out via WhatsApp.